Don’t block the other person’s line of escape. Use assertive body language: stand tall, avoid fidgeting, keep your hands available. Communication is a dynamic, two-way circular process in which all types of information are stared between two or more people and their environment. “You” statements can be perceived as blaming O Example: O You don’t keep me informed. It describes the qualities of assertive communication, and explores its differences from passive and aggressive communication. Assertiveness is a style of communication which many people struggle to put into practice, often because of confusion around exactly what it means. ��샢J~��_���W�+��J~��_���W�+��J~�gY��UAϗ��,5�+u�Jx�����L�l�1��mY�(��3��F��1O� Uؓ h!J endstream endobj 26 0 obj [/ICCBased 48 0 R] endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <> endobj 30 0 obj <> endobj 31 0 obj <> endobj 32 0 obj <>stream Assertive communication is the cornerstone of correct communication, but it does not always work. Slide 2 . ���A�pP:(�sS�M��Q�(|��W��竢��&|�6l��՘����bL�|�����������ɤ*��� �}�� It is the basic component of This Assertive Communication information handout is designed to help your client understand what assertiveness and what assertive communication looks like. x�c``�g``qe```uW`@�@����a⧤s�.�Z��b�RnM³ Assertive communication emphasizes the importance of both peoples’ needs. Sometimes it helps to start by explaining what assertiveness is not: Aggressive Communication People often confuse assertiveness with aggression, because it involves sticking up for yourself. • Give each participant the completed Styles of Communication chart handout. MaFAF���S�)�z Assertive communication for kids: Assertiveness is an important communication skill that will improve your child’s social interactions and self-esteem.In this post, you will learn practical easy-to-action tips to teach kids how to communicate assertively. �O�'�0}T��Y���>Z|4�h����G���>Z�Ш{G�e4Yx��ܼ�Q��p�[��?d��*~ԯ ���� 0000000936 00000 n It the assertive form of communication, everyone strives to contribute to the improvement of ideas, and feedbacks are also positively considered. 0000002886 00000 n Assertive communication is one of the communication styles. 5) Assertive communication creates a respectful environment where everyone grows and matures in . In this first example, you’ll H�\��n�0��y 5 INTRODUCTION Assertiveness training is really about: • Taking responsibility for direct, honest communication, • Appropriate expression of feelings, • Making choices and decisions that respect your needs and rights and those of others. x�cbd```b``n�L� ��������d0�"��`vB�s0�&σȖN�\$�d_IF�� Q��6S����`���۞"Yt@d6Ho�4���Vi� �9�001����A�g` ���������0 ��S Making Assertive Statements Since assertiveness doesn’t come naturally to most of us, let’s practice a bit to perfect your technique. 0000017848 00000 n 0000007338 00000 n Keep a safe distance away from the other person. h�b```b`` a`����ce`a����0�`���pm�4���r�����ꆪ�[?/��47 �kb��Q?�u$/utt�G���\�vc���Ў��qJ0�����)`qFA������������H���M�>̆AR���e�df�*�x^v�Eg�ל��8J���]�P�y&�Ҭ ?�hFp��ы ����F��VN��w �JZ endstream endobj 21 0 obj <>>>/Metadata 18 0 R/Outlines 11 0 R/Pages 17 0 R/Type/Catalog/ViewerPreferences<>>> endobj 22 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/Tabs/W/Thumb 12 0 R/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream Verbal Say what you need. /�E�+�ABH I$}��@̐"�Y����D�TK�c{��ڞ��������԰Ȯ���y�9��ފ(�mo������L"��z�*ۍ"�e�����V��܎؈�͵�z{�O_e��A}���.2�E![�P襙^�d�ӶU����n1�/�s�@�~�3�0O���+�`��I�i��|7N�1�!vȊY! Assertive communication can revolutionize your interactions with others, help you set boundaries, and lower your stress levels. Assertive communication is a communication style in which people clearly expose their thoughts, advocate for their needs in a calm and positive way and are able to state their point with respect to others and to yourself. Our topic today is Effective, Assertive Communication. 0000010280 00000 n 0000011288 00000 n We will cover the various modes of communication and learn to develop or enhance open interpersonal styles for the betterment of our personal and professional relationships. Vocal tone and volume are also important. PNCC Assertiveness Skills Course'Objec,ves' After attending this course, participants will: • Understand the principles and values of assertive communication • Recognise non-assertive communication styles and their consequences • Be aware of their own levels of assertiveness in a range of situations %PDF-1.7 %���� Take a look at the sample sentence structures below. This might mean rejecting things you decide are not a good fit for you, but then explaining exactly why you rejected them. 0000003480 00000 n 0000028140 00000 n H�\��n�0E�� 0000025528 00000 n endstream endobj 212 0 obj <> stream 0000002353 00000 n Tips for Assertive Communication There are a variety of ways to express yourself assertively. 0000004333 00000 n THE ABILITY TO COMMUNICATE CLEARLY Define your main goal. Assertive communication is defined by confidence, and a willingness to compromise. 0000004023 00000 n 0000008744 00000 n Having good talking and listening skills can also reduce misunderstandings and facilitate creativity and problem solving. l�����,d+Y��������&���:�尖c�C�c�C�c�C�c��:��Яc��z��ѣg�G�����g�G��G�#��`�ZA�p�9� ���S�)̔%��O���S�)���{Q:+�� Effective Assertive Communication Skills O “You” vs. “I” Statements O Always use “I” statements. “I” statements help the listener know exactly how you feel and why you feel that way. O I find it hard to keep up on the project when I don’t have all of the relevant information. This is not true. H�\��n�@��y��L. Assertive Communication . Our Assertive Communication worksheet includes one page of psychoeducation, and a second page of practice exercises, that will help your clients learn to use assertive communication in their own lives. B ECOMING ASSERTIVE INVOLVES developing an awareness of what you need and want and believing that you have the right to ask for what you want. "���������h5��}'ɲ���%3_�|᷶i�r���":t0*--��f€��,�@*���7����W�s�DžU�J���px�ˀG�߬D����[w�m�����Au G��7�������J�+��H�W��,��،X$��h{=!�5T�4j�Z���C�l�woY���$�@�Dn��40V���5e�yYD. 0000004706 00000 n The word “because” is a powerful game -changer in communication. Assertiveness, Non -Assertiveness, and Assertive Techniques Introduction Difficulty with being assertive has stereotypically been a challenge ascribed to women. 'g�؉|y�9aN�w�;�=�8cΐS�I)&����k*�T��HSq��x�2���M�7��51�h_������%sI|d>��O�|^E��|'��D�OM>u��gM�5{��Y�gM�5{��Y�gM�3ҌÈ. Assertiveness is communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions. Many of the statements below are conversation-enders—a fast way to save you time, money, or self-respect. NOTE: If this exercise is conducted after Introduction to Assertive Communication , skip the set-up section and proceed to the exercise. Use “I” statements that focus on how you feel in a specific situation. Communication is the most powerful tool a psychiatric nurse can have. Here are 9 helpful assertive communication examples to help you improve your ability to … 20 0 obj <> endobj xref 20 32 0000000016 00000 n Few people have perfect communication skills that they implement 100% of the time, and many people could brush up on their assertiveness communication skills. 0000003515 00000 n 0000014418 00000 n 5 Worksheets and Workbooks. The Four Basic Styles of Communication 1. Examples of using de-escalation: Acknowledging that your words or actions hurt someone, and apologizing Recognizing the emotional or physical harm someone experienced and taking action to rectify it Talking to a client or customer who is dissatisfied and working towards a resolution trailer <<1B27118E5B0F4E828BF8ACF6C835254E>]/Prev 43947>> startxref 0 %%EOF 51 0 obj <>stream [11] H�\�͎�@��w+�f� !y���C~'�a� ŀ0>��35e�JA�� ]|��N���~V��X���Ws�~���t��y��0�Э�U��.휤��p����OSR�&�.^��n�6�t��I�}��2�g��{{x6��6��ŏ��LӘޟ���v��^�Ic�˾ׇ��j>��u��)�:'L7��:��_���:[c���5�����e����i��ο���L$�U���mXY\�CЯԯ�5j�-u�G���w8M�pH꒞%zC��fm�Z�GA�֢֖�%�������B-��b��2�E�,Y,�Xd��b�Œǂ�1�CGGGG�� endstream endobj 213 0 obj <> stream H�\��j�0��y�9����. This guide on how to improve your assertive communication skills includes examples and exact scrips to help you express yourself professionally, increase confidence, and command more respect from others. 0000009855 00000 n What Is Assertive Communication? Use this template to communicate more assertively: In your workplace, you communicate regularly with many people: stakeholders, customers, and other team members. Communicating assertively takes understanding and practice. 0000001459 00000 n Some key assertive communication strategies are summarized. 0000010778 00000 n 0000001287 00000 n Know where your access to escape is. 0000004136 00000 n %PDF-1.7 %���� Assertiveness is a very important communication skill, especially where health and safety at work is involved. This shows the other person that you're not trying to pick a fight and it takes the wind out of their sails. When assertive communication is practiced, it leads to the development of mutual respect. • Review the definitions of passive, assertive and aggressive communication, asking for input/examples from participants. For example: "~vw&��%�N$_����0�]��_����c�R�l>s��aɷ��~�g���c{�9�C�u��6�c8�CVV����q����f��T|�_�p��1�k��L7�s���M7�s��]��p6O���g�n��.a�Ma�kӅS Welcome to Focused Assertive Communication for Nurses . 0000001885 00000 n Assertive communication is an effective form of communication that involves the deliverance of one’s opinions, ideas or feelings to the other person in a way that the other person’s rights are not violated. Assertive communication is most effective when it combines verbal language with non-verbal signals, such as eye contact and posture. Assertive communication with others has three important components: 1. empathy/validation: Try to say something that shows your understanding of the other person's feelings. Communication Styles Worksheet- Assertive Communication Style. endstream endobj startxref 0 %%EOF 209 0 obj <>/Metadata 4 0 R/Pages 5 0 R/StructTreeRoot 6 0 R/Type/Catalog/ViewerPreferences<>>> endobj 281 0 obj <> stream ... 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